Privacy Policy
Last Updated: 12/08/2025
Welcome to Freya, Inc. (“we”, “us” or “Freya”). We provide artificial intelligence voice agent solutions that enable our business customers to interact with their end users through automated voice and conversational services. To deliver these Services, we may process certain personal data, whether you are visiting our website https://freyavoice.ai/ (“Site”) or interacting with our voice and conversational platform, mobile application, or other online services (together, our “Services”). This Privacy Policy (the “Privacy Policy” or “Policy”) is intended to inform you about our practices regarding the collection and use of your data that you may submit to us through our Services. This Privacy Policy should be read alongside and in addition to the Terms of Use. If you are a U.S. resident, additional rights may apply to you. Please refer to sections 9 and 10 for additional information.
Unless otherwise defined in this Privacy Policy, terms used have the same meaning as in the Terms of Use.
This Privacy Policy may be updated to reflect changes in legislation, so please review it now and then. You can always find the most recent version on our Site. If you do not agree to the new terms, please stop using the Services.
In this Privacy Policy, “Personal Data” means any information relating to an identified or identifiable individual, such as an individual's name, address, telephone number, or email address. In certain jurisdictions, this may also be referred to as “Personal Information.”
In this Privacy Policy, “Sensitive Data” means certain categories of personal data that are considered to require extra protection under data protection laws. This may include biometric data (such as voiceprints), financial identifiers (such as account or loan numbers), health information, or other information subject to heightened safeguards.
This Policy applies to instances in which we offer our Services, products, and platforms to individual users. For these relationships, Freya acts as a data controller and is governed by this Policy. This Policy does not apply when we offer our Services and process Personal Data on behalf of enterprise/business customers. We act as a service provider/data processor for those relationships, and our use of that data is governed by our customer agreements.
1) Personal Data You Provide to Us. Through our Services, we may collect and process Personal Data, including but not limited to:
Contact Details. Includes data such as name, email address, phone number, and mailing address.
Account & Profile Information. Includes data such as account login credentials, role (e.g., business user, administrator, or end user), and organization details.
Communications & Feedback. Includes data such as content of inquiries, support requests, survey responses, and other communications with us.
Other Information You Choose to Provide. For example, when using beta features, participating in events, or interacting with us online or offline.
2) Personal Data We Collect Automatically. We and/or our authorised third-party service providers may automatically collect technical data when you visit or interact with our Services. Technical data may include, in particular:
Voice and Interaction Data. When you interact with our AI voice services (on behalf of our customers), we may process audio recordings, transcripts, and related metadata (e.g., call times, duration, identifiers provided during a call, such as a loan number or account reference).
Biometric Data. Includes data such as voice recordings or voiceprints, where used for identification, verification, or fraud prevention (processed only as instructed by our business customers).
Location Information. When you use our Services, we infer your general location information, for example, by using your internet protocol (IP) address. In some jurisdictions, we will ask for your permission before doing so.
Device Information. We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations and versions, device identifiers, mobile advertising identifiers, and push notification tokens.
Usage Information. We receive information about your interactions with our Services, such as the content you view, the actions you take, or the features with which you interact when you are using the Services, and the dates and times of your visits.
Cookies and Similar Technologies. Information about your browsing behavior across our Services (see our Cookie section for more details).
We use technical data to:
3) Personal Data We Collect from Third Parties
Customer-Provided Data. Information shared by our business customers (e.g., customer account identifiers, loan numbers, or account references) to enable our Services to function.
Third-Party Logins. If you choose to register using a third-party account, we may receive your name, email, username, and profile picture.
Information from Service Providers. We may receive information that you have shared with certain third-party service providers, for example, in relation to our verification/background checks, such as ‘Know Your Customer’ (KYC) and ‘Anti-Money Laundering’ (AML) checks.
In some cases, we need to collect your Personal Data to provide you with our Services. In these cases, if you choose not to provide the requested Personal Data, you may not be able to use our Services.
This section describes the purposes for which we process your Personal Data when acting as a data controller and the legal bases for such processing. When we rely on legitimate interest as the legal grounds to process your Personal Data, you have the right to object to that processing. Please note that where the legal bases specified are not applicable in your country, we will rely on consent or other available grounds to process your Personal Data. The processing activities include:
Providing our Services. We use your Personal Data to create and manage your account, enable you to access our AI voice services, process voice recordings and transcripts, and handle interactions with our platform. This processing is necessary to perform our contract with you or, where applicable, based on our legitimate interest in delivering and maintaining the Services.
Communicating with you. We use your contact details to send service updates, respond to your inquiries, notify you of changes to our Terms of Use or Privacy Policy, and provide customer support. This processing is based either on our contract with you or our legitimate interest in keeping you informed and supported.
Billing and Transactions. We process payment and billing information to manage subscriptions, issue invoices, and comply with financial and accounting requirements. This processing is necessary for the performance of our contract and to comply with our legal obligations.
Security and Fraud Prevention. We process Personal Data to detect, prevent, and respond to fraud, misuse, or security incidents, and where required, to carry out identity verification or compliance checks (such as AML/KYC). This processing is necessary to comply with legal obligations and to protect our legitimate interest in ensuring the security and integrity of our Services.
Improving and Developing Services. We may use aggregated and de-identified data, as well as service usage information, to analyze trends, fix issues, and develop new features. This processing is carried out on the basis of our legitimate interest in improving and enhancing our Services.
Marketing. If you subscribe to our updates, we may use your contact details to send newsletters or promotional information. This processing is based on your consent or, in some cases, on our legitimate interest in keeping you informed about our Services. You can opt out at any time.
Compliance and Legal Requirements. We may process Personal Data as required by law, regulation, or court order, and to defend our legal rights. This processing is necessary to comply with our legal obligations and to pursue our legitimate interests in protecting our business.
We only rely on our own or a third party's legitimate interests to process your Personal Data when we determine that these interests are not overridden by your rights and interests. When we use your information because we or a third party has a legitimate interest to do so, you may have the right to object to that use.
1) Voice and Communications Data. When providing AI voice services to our business customers as a service provider/data processor to our enterprise customers (for example, banks or other regulated organizations), we may process your voice recordings, voiceprints, transcripts, or related identifiers strictly on behalf of our customer and in accordance with their instructions. We may use such data to improve our artificial-intelligence and machine-learning models that support or improve our products and services. Where required by law or by our agreements with a particular business customer, we will aggregate and de-identify this data before using it for these purposes. The customer remains responsible for the lawful basis of processing under applicable data protection law. If you are an end user of one of our business customers, you should exercise your privacy rights (such as access, deletion, or correction) directly with that customer, since they determine how your data is used.
2) Use of Your Data for Improving Our Services. Freya may use customer data, inputs, or work products, including voice recordings, transcripts, or related Personal Data, to improve our services. When doing so, we use de-identified and aggregated data in accordance with applicable law and industry standards to monitor performance, validate accuracy, and enhance our Services.
3) Content Moderation and User Suspension. Freya does not routinely monitor inputs. However, to protect the security of our Services and prevent fraud, misuse, or unlawful activity, we may review or moderate voice and text data. In limited cases, this may include Personal Data or Sensitive Data, which may be shared with trusted partners (e.g., fraud prevention or security providers) where necessary to protect users, comply with law, or ensure safety. Users who violate our Terms of Service or Acceptable Use Policy may have their access suspended or terminated.
We only share your Personal Data when it is necessary to provide our Services, comply with the law, or protect our users. In particular, we may share your data with:
Our team and affiliates. Freya employees, contractors, and affiliated companies who need access to provide or support the Services.
Service providers (sub-processors). Trusted vendors who help us deliver the Services (such as cloud hosting, payment processing, security, or customer support). These providers process data only under our instructions and with appropriate safeguards.
Business customers. If you are an end user of one of our customers (for example, a bank or other regulated organization), your voiceprints, transcripts, or identifiers are shared with that customer, who controls how the data is used.
Legal and regulatory authorities. Where we believe it is necessary to comply with the law, respond to valid legal requests, prevent fraud or misuse, or protect the rights, safety, and security of Freya, our customers, or the public.
In case of a business transaction. If Freya is involved in a merger, acquisition, financing, or sale of assets, your data may be shared as part of that process.
With your consent. If you ask us to share data or permit us to do so.
We do not sell or rent your Personal Data.
Freya is a U.S.-based company, but we provide Services globally. This means that your Personal Data may be transferred to and processed in countries other than where you live. For example, our Services are hosted in the United States and European Union, and we may share data with trusted service providers in those regions to help us operate securely and efficiently.
Typical transfers include:
Cloud hosting and storage. Used to run and secure our platform
AI voice agent technology. We use third-party providers of AI voice technology, to process voice data and deliver our Services.
Payment processing. Used to handle billing and payments
Analytics and support tools. Used to improve services and respond to inquiries (e.g., analytics platforms, support channels).
If you are located in the European Economic Area, the United Kingdom, or Switzerland, we ensure that any transfers outside those regions are protected by appropriate safeguards. These may include the EU Standard Contractual Clauses, the UK Addendum, or transfers to recipients certified under the EU–U.S. Data Privacy Framework, as applicable.
No matter where your data is processed, we apply technical, organizational, and contractual protections to ensure it remains secure and handled in line with this Privacy Policy.
We only keep Personal Data for as long as it is necessary to provide our Services, comply with our legal obligations, resolve disputes, or enforce our agreements. When Personal Data is no longer needed, we take steps to delete it or to keep it in a de-identified form that no longer allows you to be identified.
The specific retention period depends on several factors, including:
the type of Service provided (for example, voice agent interactions for financial or healthcare institutions may be subject to longer retention periods under applicable laws);
the sensitivity of the data, including whether it contains Sensitive Data such as biometric identifiers (e.g., voiceprints) or financial identifiers (e.g., loan numbers);
legal and regulatory obligations that apply to our customers (such as mandatory record-keeping requirements in financial services or healthcare); and
the need to maintain records for audit, security, or fraud-prevention purposes.
Where we process Personal Data on behalf of our business customers, we retain that data in accordance with their instructions and applicable law. This means retention schedules may differ depending on the requirements of the specific customer and the regulatory environment in which they operate.
Freya does not retain voice recordings, transcripts, or related identifiers longer than necessary to deliver the Services or as required by law.
We use cookies and similar technologies (such as pixel tags and SDKs) to collect information about your activity across our Services. A cookie is a small piece of data that the Service saves on your device each time you visit. These technologies allow us to:
Some of these cookies are set by Freya, while others are provided by trusted third-party partners such as Google Analytics or advertising networks.
If you are located in the European Economic Area, the United Kingdom, or Switzerland, we will only use non-essential cookies (such as analytics or marketing cookies) if you give us your consent through our cookie banner or settings tool. You can change or withdraw your consent at any time.
If you are located in the United States, certain state privacy laws (such as the California Consumer Privacy Act) may give you the right to opt out of the use of cookies for cross-context behavioral advertising. Please see the U.S. Resident section below for more details.
You can also control cookies by adjusting your browser settings.
Our Services are not intended for or directed at children under the age of 18, and Freya does not knowingly collect, store, or process Personal Data from children under the age of 18.
If you are under the age of 18, you are not permitted to submit any Personal Data to us for any Service. If we become aware that we have inadvertently received Personal Data from a child under the age of 18, we will delete that information from our records. If you believe we may have inadvertently processed such Personal Data, please contact us at hello@freyavoice.ai.
Depending on where you live, you may have different rights over your Personal Data. You can exercise your rights by contacting us (see “Contact Us” below). We may need to verify your identity before fulfilling your request. Please note that some rights may not apply in all situations, and legal exceptions may apply.
1) Rights for EU/UK/EEA Residents
If you are located in the European Economic Area, Switzerland, or the United Kingdom, you have the following rights under the GDPR/UK GDPR:
2) Rights for U.S. Residents
Some U.S. states provide privacy rights, including rights to access, delete, or opt out of certain types of data sharing.
3) California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (as amended by the CPRA):
You can exercise these rights through contacting us directly at hello@freyavoice.ai.
Residents of certain U.S. states, including California, Colorado, Connecticut, Utah, Virginia, Oregon, Montana, and Texas, have additional privacy rights under state laws. These rights are in addition to those described in section 9 (“Your Rights”).
1) Sale and Sharing of Personal Information. We do not sell Personal Information. However, some of our use of cookies and advertising tools may be considered “sharing” or “selling” of Personal Information for cross-context behavioral advertising or targeted advertising under U.S. state privacy laws. You can opt out of this activity at any time by:
2) Categories of Data Potentially Shared for Targeted Advertising.
These categories may be shared with advertising vendors (such as analytics providers, affiliate marketing companies, or tracking technology providers) in order to deliver or measure advertising. We do not knowingly sell or share Personal Information of individuals under the age of 18.
3) Do Not Track. Our websites and Services are not designed to respond to browser “Do Not Track” signals. We do, however, respect Global Privacy Control (GPC) signals where applicable.
We use reasonable and appropriate technical, organizational, and administrative measures to protect Personal Data from unauthorized access, alteration, disclosure, or destruction. These measures may include encryption, firewalls, secure hosting facilities, and strict access controls.If, despite these safeguards, we become aware of a security incident that is likely to affect your privacy, we will notify you as soon as reasonably possible and in accordance with applicable law.
If you have any questions, feel free to contact us at hello@freyavoice.ai.